Frequently Asked Questions
Instruments
What do I get with my license?
Legally, we grant you the right to duplicate, deploy, collect, analyze and publish KCCQ, SAQ, or PAQ data within your defined project. None of our licenses are blanket site licenses.
- The instrument questionnaire (in PDF or Word)
- A file (also in PDF format) containing instructions on how the instrument’s scales are scored from patient responses
- A getting started guide
- Translation Certifications
How long is my license for?
Once we have the license agreement and payment in hand, we can instantly turn on access to your licensed items. On rare occasions, our staff may get behind processing payments and returned license agreements, but we make every effort promptly to deliver access to items when we’ve received the materials from you.
Our system will automatically send you email notifying you that you’re good to go along with a link back to your custom web page. Go there, and you can immediately download your licensed items.
When do I need to renew?
A month before your license will expire, our online system will begin sending you reminder emails that you need to renew the license or else discuss with us the status of your use of your licensed items — for example, that your work will complete by the end of the license.
Presuming that you need to continue your license, you will find a link to “request a renewal” on your project’s web page. Clicking that link brings up a simple form that asks for updated details about your project of which the most important is the enrollment data — that is, the number of patients that you are studying with our instruments. Complete that form and submit it back to our online system. We will review your request and likely contact you for any clarifications. Then we will generate a new agreement and invoice available on your renewal’s new custom web page. You access that agreement and invoice and process them as with the initial license.
How can I access my license?
Once we’ve received the license and payment, we’ll update the status of your request to “current”. Our system will automatically notify you and you’ll be able to access and download your licensed items from your custom web page.
When we have the license agreement and payment in hand, we can instantly turn on access to your licensed items. On rare occasions, our staff may get behind processing payments and returned license agreements, but we make every effort promptly to deliver access to items when we’ve received the materials from you.
Licensing
What do I get with my license?
Legally, we grant you the right to duplicate, deploy, collect, analyze and publish KCCQ, SAQ, or PAQ data within your defined project. None of our licenses are blanket site licenses.
- The instrument questionnaire (in PDF or Word)
- A file (also in PDF format) containing instructions on how the instrument’s scales are scored from patient responses
- A getting started guide
- Translation Certifications
How long is my license for?
Once we have the license agreement and payment in hand, we can instantly turn on access to your licensed items. On rare occasions, our staff may get behind processing payments and returned license agreements, but we make every effort promptly to deliver access to items when we’ve received the materials from you.
Our system will automatically send you email notifying you that you’re good to go along with a link back to your custom web page. Go there, and you can immediately download your licensed items.
When do I need to renew?
A month before your license will expire, our online system will begin sending you reminder emails that you need to renew the license or else discuss with us the status of your use of your licensed items — for example, that your work will complete by the end of the license.
Presuming that you need to continue your license, you will find a link to “request a renewal” on your project’s web page. Clicking that link brings up a simple form that asks for updated details about your project of which the most important is the enrollment data — that is, the number of patients that you are studying with our instruments. Complete that form and submit it back to our online system. We will review your request and likely contact you for any clarifications. Then we will generate a new agreement and invoice available on your renewal’s new custom web page. You access that agreement and invoice and process them as with the initial license.
How can I access my license?
Once we’ve received the license and payment, we’ll update the status of your request to “current”. Our system will automatically notify you and you’ll be able to access and download your licensed items from your custom web page.
When we have the license agreement and payment in hand, we can instantly turn on access to your licensed items. On rare occasions, our staff may get behind processing payments and returned license agreements, but we make every effort promptly to deliver access to items when we’ve received the materials from you.
Purchasing
What is the Purchasing process?
All of our instruments and the available languages can be found through our home and our instruments pages.
Once you have selected the the instrument that you need, we will start by asking some questions about you and the study you are performing. This will help us to direct you to the correct Instrument and license agreement to fit your needs. On the instrument page you will be able to select the languages that you will need the instrument in. The instrument page will also link to any additional scoring codes that you can choose to buy if you want them. Though all instruments come with their own scoring instructions.
Once you have the instrument in your cart and head for the checkout we will ask you to define your study in depth. All the information entered on the checkout page will be used to produce your license agreement, so, please be sure to give us as much detail as possible.
Once you have entered in all your study information and choose a payment method, you will be taken to a filled out license agreement that you can choose to sign or print if you need to review it. After the agreement is signed, we will be sent a copy to review your information and then we will add our signature.
After payment has cleared and the license agreement has been signed by both parties, you instrument will be made available to you in your account dashboard under orders.